Remote learning in New York City schools. We understand this can be stressful for both students and families.
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Need A Device
What if I don’t have an Internet-enabled device at home?
If you do not have access, NYCDOE will loan your child a device, such as an iPad, which will come Internet-ready. You can request one by filling out this request form or by calling 718-935-5100 and choosing Option 5 on the menu. If you have more than one child, you will need to fill out a separate request for each child. The DOE will send the device to the address you put in the form and requires that you fill out a “user agreement” before shipping your child’s device. You will be expected to return the device when in-person instruction resumes.
For more information about getting an Internet-enabled device through the DOE, visit: https://on.nyc.gov/3bhrzhg
What if I don’t have an Internet connection at home?
If your child will use a personal device for remote learning, but you have no Internet access, you might have access to a public Wi-Fi network. If you aren’t able to access the Internet or have any other internet access issues, contact staff at your school. Spectrum and Optimum are offering access for 60 days to families without Internet. Call Spectrum at (855) 243-8892 and Optimum at (866) 200-9522.